Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help! Please read our Returns and Exchanges Policy carefully to understand the process and eligibility for returns.

  1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • Time Frame: Returns must be initiated within 30 days from the date of receipt of your order.
  • Condition: Items must be in their original, unused condition, with tags, packaging, and accessories intact (if applicable).
  • Non-returnable Items: Some products are non-returnable due to hygiene or safety reasons, such as:
    • Opened beauty or personal care items
    • Baby products (if opened or used)
    • Gift cards or vouchers

If you’re unsure whether an item is eligible for return, please contact our customer service team for clarification.

  1. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] or use our “Contact Us” page within 30 days of receiving your order. Include your order number, the item(s) you’d like to return, and the reason for the return.
  2. Return Authorization: We will review your request and issue a Return Authorization Number (RAN) and return instructions. Returns without an RAN will not be processed.
  3. Pack Your Item: Carefully package the item(s) you wish to return in their original packaging. Make sure all components, including manuals, tags, or accessories, are included.
  4. Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. We recommend using a trackable shipping service to ensure your return is delivered safely.

  1. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same procedure as outlined for returns. We’ll help you process the exchange once the returned item is received and inspected. You’ll be responsible for any additional shipping fees associated with the exchange.

If the replacement item is out of stock, we’ll contact you to arrange a refund or offer an alternative solution.

  1. Refunds

Once your returned item is received and inspected, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: It may take 5-10 business days for your refund to appear in your account, depending on your payment provider.
  • Partial Refunds: In cases where the returned item shows signs of use, damage, or missing components, we reserve the right to issue a partial refund.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return and provide a full refund or replacement, including shipping costs. Please provide photos of the damage or defect when contacting us to expedite the process.

  1. Sale and Clearance Items

Sale, discounted, or clearance items are final sale and are not eligible for return or exchange unless the product is defective or damaged.

  1. Cancellations

If you wish to cancel your order, please contact us as soon as possible. We are able to cancel orders before they have been processed or shipped. Once your order has shipped, we cannot cancel it, but you can initiate a return once the item arrives.

  1. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are generally the responsibility of the customer unless the return is due to our error (e.g., wrong or defective product).
  • Prepaid Return Labels: In some cases, we may provide a prepaid return label for defective or incorrectly shipped items. You will be notified if this option is available for your return.

  1. Contact Us

If you have any questions or need assistance with returns, exchanges, or refunds, please don’t hesitate to contact us: